Company Policies
Whitefish Lodge & Suites & Manhattan Beach Lodge
Rates, Policies, and Terms & Conditions
Rates & Fees
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Rates are subject to availability and may vary during holidays and special events.
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An 8% resort fee and applicable taxes are not included in listed rates.
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Rates are per night, per room, and subject to change without notice.
Discounts
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All discounts (including AAA, AARP, and others) are based on availability at the time of booking.
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Most discounts are not valid during Summer Peak Season (Thursday - Saturday nights), holidays, or special events.
Minimum Stay Requirements
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A two-night minimum stay is required on weekends in July and August, as well as during holidays and special events.
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A four-night minimum stay is required for premier rooms at Manhattan Beach Lodge during July.
Reservation & Cancellation Policies
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All reservations must be guaranteed with a valid major credit card. Guests must be 18 years or older to book.
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A 25% non-refundable deposit is required at the time of booking for all reservations.
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Credit cards will be validated and authorized prior to 6:00 PM on the day of arrival. If a card cannot be validated, the reservation will be released.
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From Memorial Day Weekend through Labor Day Weekend (Peak Season): 30-day cancellation policy applies. Cancellations made within 30 days of arrival will result in a charge of one night's stay plus tax or 50% of the total reservation, whichever is greater, in addition to the non-refundable deposit.
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Off-Season (after Labor Day Weekend through before Memorial Day Weekend): 14-day cancellation policy applies. Cancellations made within 14 days of arrival will result in a charge of one night's stay plus tax or 50% of the total reservation, whichever is greater, in addition to the non-refundable deposit.
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All holidays and special events are non-refundable. No changes or cancellations are permitted.
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Cancellations outside of the cancellation window will forfeit the 25% non-refundable deposit but may apply that deposit toward a future stay within one year. After one year, the deposit is forfeited.
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No-shows will be charged the full reservation amount.
Special Requests
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Specific room locations, adjoining, and connecting rooms cannot be guaranteed due to lodge layout.
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Rollaway beds are available for $10 plus tax per night, based on availability at check-in.
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Cribs are available complimentary, subject to availability.
Noise Policy
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Quiet hours are enforced between 12:00 AM and 7:00 AM.
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Guests causing noise disturbances may be charged the full cost of their stay, along with any discounts or compensation provided to impacted guests.
No Smoking Policy
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All properties are 100% smoke-free.
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Smoking inside any building will result in a $300 cleaning fee charged to your account.
Pet Policy
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Pets are welcome in select pet-friendly rooms at Whitefish Lodge & Suites and Manhattan Beach Lodge for an additional fee.
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Pet-friendly rooms must be reserved by phone, as availability is limited.
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A $300 cleaning fee will apply if a pet is found in a non-pet-approved room.
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Pets must not be left in the room unattended.
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Guests must sign a pet agreement upon arrival.
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A $300 excessive cleaning fee will be charged at management's discretion if a room requires deep cleaning beyond standard housekeeping for pet hair.
Excessive Cleaning Fee
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A $300 excessive cleaning fee will be charged at management's discretion if a room requires deep cleaning beyond standard housekeeping due to excessive mess, bodily fluids (vomit, urine, etc.), smoke damage, strong odors, or other excessive cleaning needs.
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Guests are expected to treat the property with care and respect all lodge policies to avoid additional charges.
Damage & Incidentals Policy
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Guests are responsible for any damage to rooms, furnishings, equipment, or the property caused by themselves, their guests, or pets.
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The cost to repair or replace damaged items will be charged to the guest's credit card on file.
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Management reserves the right to assess appropriate charges for damages beyond normal wear and tear, including loss of revenue if the room cannot be rented due to damage.
Check-In & Check-Out Policy
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Check-in time: 3:00 PM
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Check-out time: 11:00 AM
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Early check-in or late check-out may be available for an additional fee, based on availability.
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Guests who depart late without prior approval may be charged a late check-out fee equivalent to one night's stay.
Payment & Authorization Policy
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All reservations must be secured with a valid major credit card at the time of booking.
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Upon check-in, an authorization hold may be placed on the guest's credit card for the total room charges plus an additional incidental hold (typically $100).
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Final charges will be processed to the credit card on file at check-out. Any remaining holds will be released based on the card issuer's policy, typically within 3-7 business days.
Lost & Found Policy
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Items left behind will be held for up to 30 days. After this period, unclaimed items will be donated or discarded.
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Guests are responsible for providing a shipping label or covering shipping costs if items need to be returned.
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The lodge is not responsible for lost or stolen items.
Security & Conduct Policy
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Guests are expected to behave respectfully toward staff, other guests, and the property at all times.
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The lodge reserves the right to remove any guest or visitor who violates policies, engages in illegal activity, or creates a disturbance. In such cases, no refund will be issued for unused room nights.
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Unauthorized visitors, parties, or gatherings are prohibited without prior management approval.
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Guests are responsible for ensuring that all members of their party comply with lodge policies.